1.1  This Refund & Cancellation Policy governs cancellations and refunds for subscriptions, Value Coin Minting, and other paid services on the Dastavez.net platform. It forms part of the Terms of Service of DASTAVEZ.NET (SMC-PRIVATE) LIMITED (“Dastavez”). Capitalised terms have the meanings given in the Terms of Service and the Value Coins & Rewards Terms.
1.2 Â Your statutory rights come first. Nothing in this Policy limits any refund, withdrawal, or remedy right you hold under the mandatory consumer law of your country of habitual residence. Sections 3 and 4 set out how the principal statutory regimes are honoured; where your local law grants more, that law prevails.
2.1 Â You may cancel a monthly or annual subscription at any time via your Account settings. Cancellation takes effect at the end of the current billing period; you retain access to paid features until then. Except as provided in this Policy or by mandatory law, fees already paid for the current period are not refunded on cancellation, and no partial-period refunds are made.
2.2 Â Auto-renewal. Subscriptions renew automatically. We send a renewal reminder before annual renewals (and before monthly renewals where required by your local law). Cancelling before the renewal date prevents the next charge.
2.3  Price changes. If we increase your subscription price, we will give at least thirty (30) days’ notice; the increase applies from your next renewal, and you may cancel before it takes effect.
3.1 Â If you are a consumer in the European Economic Area or the United Kingdom, you have the right to withdraw from a distance contract within fourteen (14) days without giving any reason, as follows:
3.2 Â To withdraw, send an unequivocal statement to support@dastavez.net within the period (you may use the model withdrawal form annexed to your local implementing law, but it is not obligatory). We will refund using the original payment method within fourteen (14) days of receiving your withdrawal, without charge for the refund itself.
4.1 Â If you are a consumer in the United States or elsewhere, you benefit from any refund, cancellation, or cooling-off rights granted by your state or national law (including state auto-renewal statutes, under which we provide the required disclosures, consent, and easy cancellation mechanisms). Where no statutory right applies, the contractual terms in this Policy govern.
5.1 Â Undistributed Minted Value Coins. If you cancel your Publisher subscription, you may request a refund of the Backed Value of Minted Value Coins that remain undistributed, within sixty (60) days of cancellation taking effect. The refund equals the Backed Value of the undistributed coins, less payment-processing costs actually incurred; the Platform Fee on the original Mint is not refunded (except under Section 3.1, where statutory withdrawal applies). After the 60-day window, undistributed Value Coins expire without refund (Rewards Terms Section 10.2).
5.2 Â No refund is available for Value Coins that have been distributed to Respondents, redeemed, expired, or forfeited under the integrity provisions of the Rewards Terms, or for Starter Pack Value Coins (which are funded by the subscription fee).
5.3 Â Respondents do not pay for Value Coins and accordingly have no refund entitlement in respect of them; failed redemptions are handled under Section 7.5 of the Rewards Terms (restoration or equivalent fulfilment where the failure is attributable to Dastavez).
Independently of the above, we will refund:
Except where this Policy or mandatory law provides otherwise, refunds are not available for:
8.1 Â Email support@dastavez.net with your account email, the transaction ID or receipt, and a description of the issue. Contractual refund requests under Sections 5 and 6 should be made within thirty (30) days of the transaction (or, for undistributed Value Coins, within the 60-day window in Section 5.1); statutory rights are not subject to these contractual windows.
8.2 Â We acknowledge requests within two (2) business days, investigate, and respond with a decision within ten (10) business days. Where more time is genuinely needed, we will tell you why and when to expect a decision.
9.1 Â Approved refunds are made to the original payment method within fourteen (14) days of approval (statutory withdrawals: within 14 days of withdrawal, per Section 3.2). Where the original method is unavailable (expired card, closed account), we will agree a reasonable alternative with you.
9.2 Â Refunds are made in the currency of the original charge.
9.3 Â We are not responsible for differences arising from exchange-rate movements between charge and refund, or for fees imposed by your bank, card issuer, or payment provider, except where mandatory law provides otherwise.
10.1  If you believe a charge is wrong, please contact us first — most issues are resolved faster through Section 8 than through a card dispute. Nothing in this Policy limits your legal right to raise a chargeback with your payment provider.
10.2 Â Where a chargeback is raised on a transaction that funded Value Coins, Section 6.6 of the Terms of Service and Section 9 of the Rewards Terms apply, including the voiding or clawback of the associated Value Coins. If a chargeback is resolved in our favour, we may recover reasonable costs incurred and re-instate the transaction.
11.1 Â We may decline requests that do not meet this Policy, and we may refuse service to accounts engaged in refund abuse (repeated purchase-use-refund patterns), subject always to your statutory rights.
11.2 Â We may amend this Policy in accordance with Section 18 of the Terms of Service; amendments apply prospectively. This Policy is governed by Sections 16 and 19 of the Terms of Service (governing law, consumer carve-outs, and jurisdiction).
DASTAVEZ.NET (SMC-PRIVATE) LIMITED
98-H, Gulberg 3, Lahore, Pakistan
support@dastavez.net  | Phone: +92 309 8906611