1.1  These Terms of Service (the “Terms”) constitute a legally binding agreement between you (“you” or “User”) and DASTAVEZ.NET (SMC-PRIVATE) LIMITED, a single-member private limited company incorporated under the laws of Pakistan with its registered office at 98-H, Gulberg 3, Lahore, Pakistan (“Dastavez”, “we”, “us” or “our”). These Terms govern your access to and use of the Dastavez.net website, mobile applications, and all related tools, features, content, and services (collectively, the “Platform” or the “Services”).
1.2  By creating an account, clicking “I Agree”, or accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and by the Incorporated Documents listed in Section 3. If you do not agree, you must not access or use the Services.
1.3  If you use the Services on behalf of a company, organisation, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms, and “you” refers to that entity.
1.4 Â Consumer notice. Nothing in these Terms limits, excludes, or modifies any right or remedy that you have under mandatory consumer protection or data protection law in your country of habitual residence and that cannot lawfully be limited, excluded, or modified by agreement. Section 16 (Consumer Rights) applies in full.
In these Terms and in each Incorporated Document, the following terms have the meanings set out below, unless the context requires otherwise:
3.1 Â Incorporated Documents. The following documents are incorporated into and form part of these Terms:
3.2 Â Order of precedence. In the event of any conflict or inconsistency, the following order of precedence applies (highest first): (a) mandatory applicable law; (b) the Data Processing Addendum, solely with respect to the processing of personal data it governs; (c) feature-specific terms, solely with respect to the feature concerned; (d) the Value Coins & Rewards Terms, solely with respect to Value Coins; (e) the Survey Publisher Terms & Conditions, solely with respect to Survey publication; (f) these Terms; (g) the remaining Incorporated Documents.
3.3  These Terms, together with the Incorporated Documents, supersede all prior versions of Dastavez’s terms of service, user agreement, and service policy, which are hereby replaced in their entirety.
4.1  Minimum age. You must be at least sixteen (16) years of age — or older, if the law of your country of residence sets a higher minimum age for consenting to online services or to the processing of personal data — to create an Account or use the Services.
4.2 Â Redemption age. Notwithstanding Section 4.1, you must be at least eighteen (18) years of age, or have the verifiable consent of a parent or legal guardian where permitted by applicable law and by the Redemption Partner, to redeem Value Coins. Redemption Partners may impose their own age, identity, and verification (KYC) requirements, which you must satisfy independently.
4.3 Â Accurate information. You agree to provide accurate, current, and complete information during registration and to keep it updated. You may not impersonate any person or entity, misrepresent your affiliation, or register using a false identity.
4.4 Â One person, one identity. Unless expressly permitted by Dastavez in writing, each natural person and each legal entity may maintain only one Account in each capacity. Accounts under common ownership, control, direction, payment instrument, or beneficial interest may be treated as a single User for the purposes of these Terms, including Section 8.
4.5 Â Account security. You are responsible for maintaining the confidentiality of your credentials and for all activity occurring under your Account. You must notify us promptly at support@dastavez.net of any suspected unauthorised access. Dastavez is not liable for loss arising from your failure to safeguard your credentials, except where such loss results from our own breach of these Terms or of applicable law.
5.1 Â The Platform enables Users to: (a) create, publish, and distribute Surveys; (b) respond to Surveys; (c) collect, analyse, visualise, and export responses and analytics; and (d) distribute, earn, and redeem Value Coins as participation incentives, subject to the Value Coins & Rewards Terms.
5.2  Dastavez’s role. Dastavez is a technology service provider. Dastavez does not author Survey content, select Respondents, verify the accuracy or lawfulness of Surveys or responses, issue money or stored value, or execute payments to Users. Reward redemption is performed exclusively by Redemption Partners under their own licences and terms. As between a Publisher and Respondents, the Publisher is solely responsible for its Surveys, as further set out in the Survey Publisher Terms & Conditions.
5.3 Â Service changes. We may modify, enhance, suspend, or discontinue any feature of the Services. Where a change materially and adversely affects paid features to which you have subscribed, we will provide reasonable advance notice and, where required by applicable law, a pro-rated remedy in accordance with the Refund & Cancellation Policy.
5.4 Â Availability. We aim for high availability but do not guarantee that the Services will be uninterrupted, error-free, or available at any particular time, including during maintenance, updates, or events beyond our reasonable control.
6.1 Â Subscription plans. Publisher access to paid features is provided on a monthly or annual subscription basis, at the fees and with the entitlements set out in the Pricing Schedule. Subscriptions renew automatically at the end of each billing period unless cancelled before renewal, and renewal reminders will be provided where required by applicable law.
6.2  Payment processing. Payments are processed by independent third-party payment processors. Dastavez does not receive or store full payment card numbers or banking credentials. Your use of a payment method is additionally subject to the processor’s terms.
6.3 Â Currency and exchange rates. Fees may be displayed and paid in various currencies. Where you pay in a currency other than Pakistani Rupees (PKR), the amount charged is calculated using the exchange rate applied by the relevant payment processor or acquiring institution at the time of the transaction. Dastavez does not guarantee any exchange rate and is not responsible for currency fluctuations, conversion charges, or foreign-transaction fees applied by your bank or card issuer.
6.4 Â Processing fees and taxes. Payment processing fees, where applied, are borne by the paying User and will be disclosed or built into the displayed price at checkout. All fees are exclusive of applicable taxes, duties, and levies (including sales tax on services, VAT, or GST), which will be added where required by law. You are responsible for any taxes applicable to you.
6.5 Â Minimum transactions. Dastavez may set minimum transaction amounts for Minting or subscriptions, as published in the Pricing Schedule.
6.6 Â Chargebacks and reversed payments. If a payment is reversed, disputed, or charged back, Dastavez may, acting reasonably: (a) suspend the associated Account; (b) void, freeze, or claw back Value Coins attributable to the reversed payment, including Value Coins already distributed but not yet redeemed; and (c) recover reasonable costs incurred in connection with the reversal. This Section does not limit any right you have to raise a legitimate payment dispute.
6.7 Â Refunds. Refunds are governed by the Refund & Cancellation Policy, which includes specific provisions for consumers in jurisdictions with statutory withdrawal or cooling-off rights.
7.1 Â This Section summarises the Value Coins framework. The full terms, which prevail over this summary, are set out in the Value Coins & Rewards Terms.
7.2 Â Nature of Value Coins. Value Coins are non-monetary reward units used to incentivise Survey participation. Value Coins are not denominated in, pegged to, or convertible into any currency by Dastavez; they confer no claim to money against Dastavez; and they may not be sold, transferred, exchanged, or traded outside the Platform.
7.3 Â Prepaid Minting; Platform Fee. Publishers acquire Value Coins by Minting them at the rate published in the Pricing Schedule. The full backed value of Minted Value Coins is allocated to reward fulfilment through the Redemption Partner; the Platform Fee is charged in addition to, and not deducted from, that backed value.
7.4 Â Prospective pricing. Dastavez may revise Minting rates, Platform Fees, and redemption reference rates in the Pricing Schedule. Revisions apply prospectively to future Minting transactions only and do not affect the backing of Value Coins already Minted.
7.5  Redemption. Value Coins may be redeemed only through a Redemption Partner, subject to that partner’s terms, fees, availability, verification requirements, and applicable law, and subject to the redemption caps, thresholds, and holding periods in the Pricing Schedule. Dastavez never pays cash or cash equivalents to Users for Value Coins.
7.6 Â Expiry. Value Coins expire and are forfeited without compensation after twelve (12) months of Account inactivity, and otherwise as set out in the Value Coins & Rewards Terms. Publishers are not entitled to any refund or credit in respect of expired Value Coins, whether distributed or undistributed, except as expressly provided in the Refund & Cancellation Policy.
7.7 Â Integrity. Dastavez may withhold, reverse, void, or claw back Value Coins that are earned, Minted, or distributed through fraud, automation, collusion, manipulation, breach of these Terms, or reversed payments. Respondents earn Value Coins only for genuine, good-faith participation meeting the quality standards described in the Value Coins & Rewards Terms.
8.1 Â One Starter Pack per User. New Publisher subscriptions may include a one-time Starter Pack of Value Coins as described in the Pricing Schedule. Each natural person and each legal entity is entitled to one (1) Starter Pack only, regardless of the number of Accounts, subscriptions, email addresses, payment instruments, devices, or corporate vehicles used.
8.2 Â Common control. For the purposes of this Section, Accounts are attributed to the same User where they share, or where Dastavez reasonably determines they share, common ownership, management, control, beneficial interest, payment instruments, verified contact details, or coordinated operation.
8.3 Â Cooling-off on resubscription. If you cancel a subscription and resubscribe within six (6) months, your Account will be reinstated without a new Starter Pack. Dastavez may extend this period for Accounts flagged for suspected circumvention.
8.4 Â Activation and vesting. Starter Pack Value Coins may be subject to an activation delay, publication milestone, or vesting condition set out in the Pricing Schedule before they become distributable or redeemable.
8.5 Â Circumvention. Creating multiple Accounts, using false or borrowed identities, cycling subscriptions, colluding with Respondents, or otherwise attempting to obtain more than one Starter Pack or to extract value from the Starter Pack other than through genuine use of the Services is a material breach of these Terms. Where Dastavez reasonably determines that circumvention has occurred, it may deny, void, or claw back Starter Pack Value Coins (including coins distributed but not yet redeemed), suspend or terminate the Accounts involved, and withhold associated rewards.
8.6 Â Review. If your Starter Pack or Value Coins are withheld or clawed back under this Section, you may request a review by writing to support@dastavez.net with relevant details. We will review in good faith and respond within a reasonable time.
9.1 Â Your ownership. You retain all ownership rights in your User Content. Dastavez does not claim ownership of Surveys, responses, or other User Content.
9.2 Â Licence to Dastavez. You grant Dastavez a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, transmit, display, and create technical adaptations of your User Content solely to the extent necessary to operate, secure, maintain, and improve the Services and to comply with law. This licence ends when your User Content is deleted, subject to residual copies in routine backups (which are retained and deleted per our retention practices) and to any content already shared with other Users at your direction.
9.3 Â Your responsibility. You are solely responsible for your User Content, including its legality, accuracy, and non-infringement of third-party rights. Publishers bear the additional responsibilities set out in the Survey Publisher Terms & Conditions, including acting as data controller of Respondent data collected through their Surveys.
9.4  Our intellectual property. The Platform — including its software, design, logos, trademarks, text, graphics, algorithms, and databases — is owned by or licensed to Dastavez and protected by intellectual property laws. Except for the limited right to use the Services in accordance with these Terms, no rights are granted to you. You may not copy, modify, reverse engineer, decompile, scrape, or create derivative works of the Platform except to the extent such restriction is prohibited by applicable law.
9.5 Â Feedback. If you provide suggestions or feedback, you grant Dastavez a perpetual, irrevocable, royalty-free licence to use it without restriction or obligation to you.
9.6 Â Infringement notices. If you believe content on the Platform infringes your intellectual property rights, notify us at support@dastavez.net with sufficient detail to identify the content and your rights. We will review and act in accordance with applicable law, which may include removal of the content and, for repeat infringers, account termination.
10.1 Â Your use of the Services is subject to the Acceptable Use Policy, which is incorporated into these Terms. Without limiting that policy, you must not:
10.2 Â Dastavez may investigate suspected violations and may remove content, withhold rewards, and suspend or terminate Accounts in accordance with Section 17.
11.1 Â Our collection and use of personal data is described in the Privacy Policy, including its regional annexes for the European Economic Area and United Kingdom, the United States, and Pakistan. By using the Services you acknowledge the Privacy Policy; where applicable law requires consent for specific processing (such as non-essential cookies), we obtain it separately as described in the Cookie & Tracking Technologies Policy.
11.2 Â Roles. For personal data collected by a Publisher through its Surveys, the Publisher is the data controller and Dastavez processes such data as a processor/service provider strictly in accordance with the Data Processing Addendum. For Account data, Platform analytics, and reward administration, Dastavez acts as a controller as described in the Privacy Policy.
11.3 Â International transfers. The Services are hosted on infrastructure located in Singapore and may involve transfers of personal data to Pakistan, Singapore, and other jurisdictions, implemented with appropriate safeguards (including Standard Contractual Clauses where required) as described in the Privacy Policy.
12.1  The Services interoperate with independent third-party services, including sign-in providers, payment processors, analytics providers, and Redemption Partners. Your use of a third-party service is governed by that third party’s own terms and privacy policy, which you should review.
12.2 Â Dastavez does not control, and is not responsible or liable for, the acts, omissions, availability, fees, verification requirements, or performance of third-party services, including reward fulfilment by Redemption Partners, except to the extent liability cannot be excluded under applicable law. Where a Redemption Partner fails to fulfil a redemption for reasons attributable to Dastavez, our responsibility is limited to restoring the affected Value Coins or procuring an alternative fulfilment of equivalent value.
13.1  To the maximum extent permitted by applicable law, the Services are provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or availability.
13.2 Â Dastavez does not warrant or guarantee: (a) Survey response rates, response quality, or research outcomes; (b) the accuracy, completeness, or lawfulness of User Content; (c) uninterrupted or error-free operation; or (d) the availability of any particular reward, redemption option, or Redemption Partner.
13.3 Â Nothing in this Section excludes warranties or guarantees that cannot be excluded under the mandatory law of your country of residence, including statutory guarantees applicable to consumers.
14.1 Â Nothing excluded that cannot be. Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) gross negligence or wilful misconduct; or (d) any liability that cannot be excluded or limited under applicable law.
14.2 Â Excluded losses. Subject to Section 14.1, to the maximum extent permitted by applicable law, Dastavez shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business, goodwill, anticipated savings, or data, arising out of or in connection with the Services, whether in contract, tort (including negligence), statute, or otherwise, even if advised of the possibility of such damages.
14.3  Aggregate cap. Subject to Sections 14.1 and 14.2, Dastavez’s total aggregate liability arising out of or in connection with the Services shall not exceed the greater of: (a) the total amounts paid by you to Dastavez in the twelve (12) months preceding the event giving rise to the claim (excluding, for the avoidance of doubt, the backed value of Minted Value Coins passed to the Redemption Partner); and (b) fifty United States Dollars (USD 50) or equivalent.
14.4  Value Coins. Dastavez’s sole obligation, and your sole remedy, in respect of Value Coins lost, voided, or unfulfilled due to a Platform error attributable to Dastavez is the restoration of the affected Value Coins or fulfilment of equivalent value, as reasonably determined by Dastavez.
14.5 Â The limitations in this Section reflect the allocation of risk between the parties and apply to the fullest extent permitted in your jurisdiction; where a jurisdiction does not allow a particular limitation, that limitation applies to the maximum extent permitted there.
15.1 Â You agree to indemnify, defend, and hold harmless Dastavez, its directors, officers, employees, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your User Content or Surveys; (b) your breach of these Terms or of applicable law; (c) your infringement of any third-party right; or (d) disputes between you and other Users, including between Publishers and Respondents.
15.2 Â This Section does not apply to you to the extent you are a consumer and such indemnities are unenforceable under the mandatory law of your country of residence; in that case, you remain liable for damage caused by your breach in accordance with applicable law.
16.1  Mandatory rights preserved. If you are a consumer, you benefit from all mandatory provisions of the law of the country in which you are habitually resident. Nothing in these Terms — including the choice of law and jurisdiction in Section 19, the disclaimers in Section 13, and the limitations in Section 14 — deprives you of the protection afforded by provisions that cannot be derogated from by agreement under that law.
16.2 Â EEA/UK withdrawal rights. If you are a consumer in the European Economic Area or the United Kingdom, statutory withdrawal (cooling-off) rights apply to distance contracts as set out in the Refund & Cancellation Policy, including the rules on early supply of digital content with your express consent and acknowledgment.
16.3 Â Local courts for consumers. If you are a consumer in the EEA or the UK, you may bring proceedings in the courts of your country of habitual residence, and proceedings against you may be brought only in those courts. If you are a consumer in the United States, nothing in these Terms waives rights or remedies you hold under federal or state consumer protection law, and any provision found unenforceable as to you applies to the maximum extent permitted.
16.4 Â Alternative dispute resolution. EU consumers may have access to alternative dispute resolution mechanisms in their country of residence. We encourage all Users to contact support@dastavez.net first; most concerns are resolved quickly and informally.
17.1 Â By you. You may stop using the Services and close your Account at any time via your Account settings or by contacting privacy@dastavez.net. Cancellation of a paid subscription takes effect in accordance with Section 6 and the Refund & Cancellation Policy.
17.2  By us — for cause. Dastavez may suspend or terminate your Account, restrict features, remove content, or withhold Value Coins, with immediate effect, where we reasonably determine that: (a) you have materially breached these Terms or an Incorporated Document; (b) your use creates legal, security, fraud, or regulatory risk; (c) we are required to do so by law or lawful authority; or (d) your Account has been inactive for more than twenty-four (24) consecutive months (following advance notice).
17.3 Â Proportionality and notice. Except where immediate action is required (fraud, security, legal compulsion, serious harm), we will give you reasonable prior notice and an opportunity to remedy the issue, and any measure taken will be proportionate to the circumstances. Where lawful, we will state the reasons for the measure and you may seek review under Section 8.6, which applies to suspensions and terminations generally.
17.4 Â Consequences. Upon termination: (a) your licence to use the Services ends; (b) unredeemed Value Coins are handled in accordance with the Value Coins & Rewards Terms (including forfeiture in cases of fraud or material breach); (c) Publishers may export their Survey data for a period of thirty (30) days where termination is not for fraud or unlawful use, after which data is deleted or anonymised in accordance with the Privacy Policy; and (d) accrued rights and remedies survive.
17.5 Â Survival. Sections 2, 3, 7.6, 7.7, 9, 13, 14, 15, 16, 17.4, 18.3, 19, and 20 survive termination.
18.1  We may amend these Terms and the Incorporated Documents from time to time to reflect changes in law, our Services, or business practices. For material changes we will give you at least thirty (30) days’ advance notice by email or prominent in-app notice before the changes take effect, except where a shorter period is required by law, security, or regulatory obligation.
18.2 Â If you do not agree to a material change, you may terminate your Account before the change takes effect; for prepaid periods, the Refund & Cancellation Policy applies. Continued use after the effective date constitutes acceptance.
18.3 Â Changes to the Pricing Schedule (including Minting rates, Platform Fees, caps, and redemption reference rates) apply prospectively only and never retroactively to completed transactions or already-Minted Value Coins.
19.1  Governing law. These Terms are governed by the laws of Pakistan, without regard to conflict-of-law principles — provided that, if you are a consumer, you additionally benefit from the mandatory consumer protections of the law of your country of habitual residence as set out in Section 16.1.
19.2 Â Jurisdiction. Subject to Section 16.3, disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan.
19.3 Â Informal resolution first. Before commencing proceedings, each party agrees to attempt in good faith to resolve the dispute by contacting the other (for Dastavez: support@dastavez.net) and allowing thirty (30) days for informal resolution, except where urgent relief is required.
20.1 Â Entire agreement. These Terms, together with the Incorporated Documents, constitute the entire agreement between you and Dastavez regarding the Services and supersede all prior agreements and understandings on the subject.
20.2 Â Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions remain in full force.
20.3 Â No waiver. A failure or delay in exercising a right is not a waiver of that right.
20.4 Â Assignment. You may not assign or transfer these Terms without our prior written consent. Dastavez may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of assets, provided your rights are not materially diminished and notice is given.
20.5 Â Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labour disputes, internet or utility failures, or acts of government; this does not affect your payment obligations for services already received or your statutory rights.
20.6 Â Notices. We may notify you by email to your registered address or by in-app notice. You may notify us at support@dastavez.net or by post to DASTAVEZ.NET (SMC-PRIVATE) LIMITED, 98-H, Gulberg 3, Lahore, Pakistan.
20.7 Â Language. These Terms are drafted in English. Translations may be provided for convenience; the English version prevails to the extent permitted by applicable law.
20.8 Â No agency. Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and Dastavez.
DASTAVEZ.NET (SMC-PRIVATE) LIMITED
Registered office: 98-H, Gulberg 3, Lahore, Pakistan
General support: support@dastavez.net
Privacy and data protection: Data Protection Officer, privacy@dastavez.net
Phone: +92 309 8906611